We aim to provide diagnosis and repair (where possible) within a ‘reasonable’ period of time. Customers must accept that our charges are time-driven and the service represents the opinion of a professional, employed by Harpenden Computer Services. We do not operate a ‘no-fix-no-fee’ policy.
Full payment is required on completion of all work. Payment can be made by either cash or card on collection from our workshop or by the same means after an on-site visit. We can send invoices and do accept bank transfers and card payments over the phone, but this must be completed and paid prior to collection from our workshop. On-site visits must be paid by card/cash before the technician leaves. We do not accept cheques.
Harpenden Computer Services cannot be responsible for the performance and integrity of any third party software and/or services including Internet providers, although charges will still apply for work undertaken by us.
Harpenden Computer Services, under no circumstances, will be held responsible for any lost or corrupt data before, during or after work carried out. We will always take reasonable precautions to keep data safe and secure but it is the customer’s responsibility to hold their own backup.
Refurbished computers will always be supplied with genuine, licensed software unless specifically agreed to be supplied without such software. Refurbished computers are guaranteed for a minimum of 90 days from the date of sale against hardware failure. Problems arising from misuse, damage (accidental or otherwise), failure to adequately protect the computer from viruses, spyware and malware and other such malicious programs are not covered.
If you are unhappy with our service, please write to us at your earliest convenience to the address at the bottom of this page. Alternatively, we can be contacted via electronic mail or telephone using the contact details found on this website.
Upon request, Harpenden Computer Services will dispose of any unwanted equipment/components/peripherals free of charge. We regret however that once removed, items will be disposed of immediately and cannot be returned under any circumstances.
Harpenden Computer Services may recommend specific software to remove malware/viruses/spyware and further protect your computer from such malicious items in the future. We cannot, however, guarantee 100% protection from these items and will not be held responsible if your computer still becomes infected. Any third party software is not affiliated with Harpenden Computer Services in any way, unless otherwise stated.
For quality and training purposes, Harpenden Computer Services may record all telephone calls and any other forms of communication, digital or otherwise.
Failure to make full payment for work carried out after 90 days of completion will result in any equipment becoming the property of Harpenden Computer Services Ltd. Devices will then be sold/destroyed (as HCS see fit) in order to recoup funds for our time and, if applicable, any parts purchased to repair said equipment. Any personal data will not be held and will be destroyed in a secure manner in line with all relevant regulations.
Registered as a limited company in England and Wales under company number: 07942325. Registered Office: Southdown Industrial Estate, Unit 17, Centre House, Harpenden AL5 1PW