Harpenden Computer Services

01582 769 207
07969 570 683

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© Harpenden Computer Services. All Rights Reserved.
Terms & Conditions | Privacy Policy | Remote Support

General Terms of Business

1 - We aim to provide diagnosis and repair (where possible) within a ‘reasonable’ period of time. Customers must accept that our charges are time-driven and the service represents the opinion of a professional, employed by Harpenden Computer Services. We do not operate a ‘no-fix-no-fee’ policy.

2 - Full payment is required on completion of all work. Payment can be made by either cash or card on collection from our workshop or by the same means after an on-site visit. We can send invoices and do accept bank transfers and card payments over the phone, but this must be completed and paid prior to collection from our workshop. On-site visits must be paid by card/cash before the technician leaves. We do not accept cheques.

3 - Harpenden Computer Services cannot be responsible for the performance and integrity of any third party software and/or services including Internet providers, although charges will still apply for work undertaken by us.

4 - Harpenden Computer Services, under no circumstances, will be held responsible for any lost or corrupt data before, during or after work carried out. We will always take reasonable precautions to keep data safe and secure but it is the customer’s responsibility to hold their own backup.

5 - Refurbished computers will always be supplied with genuine, licensed software unless specifically agreed to be supplied without such software. Refurbished computers are guaranteed for a minimum of 90 days from the date of sale against hardware failure. Problems arising from misuse, damage (accidental or otherwise), failure to adequately protect the computer from viruses, spyware and malware and other such malicious programs are not covered.

6 - If you are unhappy with our service, please write to us at your earliest convenience to:

Harpenden Computer Services
Unit 17, Centre House
Southdown Industrial Estate
Harpenden
AL5 1PW
Alternatively, we can be contacted via electronic mail or telephone using the contact details found on our website.

7 - Upon request, Harpenden Computer Services will dispose of any unwanted equipment/components/peripherals free of charge. We regret however that once removed, items will be disposed of immediately and cannot be returned under any circumstances.

8 - Harpenden Computer Services may recommend specific software to remove malware/viruses/spyware and further protect your computer from such malicious items in the future. We cannot, however, guarantee 100% protection from these items and will not be held responsible if your computer still becomes infected. Any third party software is not affiliated with Harpenden Computer Services in any way, unless otherwise stated.

9 - For quality and training purposes, Harpenden Computer Services may record all telephone calls and any other forms of communication, digital or otherwise.

10 - Failure to make full payment for work carried out after 90 days of completion will result in any equipment becoming the property of Harpenden Computer Services Ltd. Devices will then be sold/destroyed (as HCS see fit) in order to recoup funds for our time and, if applicable, any parts purchased to repair said equipment. Any personal data will not be held and will be destroyed in a secure manner in line with all relevant regulations.

Registered as a limited company in England and Wales under company number: 07942325. Registered Office: Southdown Industrial Estate, Unit 17, Centre House, Harpenden AL5 1PW

Privacy Policy

Harpenden Computer Services Ltd respects the privacy of every individual who visits our website. The purpose of our Privacy Policy is to outline the information Harpenden Computer Services Ltd may collect and how we may use that information.

Harpenden Computer Services Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data which you provide to us when you enter into a contract with us to purchase services or to supply us with products or services (whether on behalf of an organisation or personally), make payment to us, make an enquiry to us, visit our website (regardless of where you visit it from) or otherwise. This privacy notice will also tell you about your privacy rights and how the law protects you. In case of conflict, this privacy notice shall prevail over any contract with us to purchase services or to supply products or services to us.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy notice, including our use of cookies.

Purpose of this Privacy Notice

This privacy notice aims to give you information on how Harpenden Computer Services Ltd collects and processes your personal data which you provide to us when you enter into a contract with us to purchase services or to supply us with products or services (whether on behalf of an organisation or personally), make payment to us, make an enquiry to us, visit our website (regardless of where you visit it from) or otherwise.

As technology continues to develop, our privacy policy may need changing in order to provide the best possible service to our site visitors. We would recommend you to check and make sure that you have read our most recent policy statement when you visit our website.

Harpenden Computer Services Ltd only collects personally identifiable information about you (i.e. your name, address etc.) through our websites when voluntarily submitted by you, the visitor. Visitors may choose to submit personal information to obtain information or submit a comment. Providing personal information is up to you, our visitor. If you do not want your personal information collected, please do not submit it to us.

Harpenden Computer Services Ltd may use the information provided by you (together with other information we hold or obtain) to send you information and offers about our goods and/or services which we believe may be of interest to you. This may involve contacting you by post, email or telephone.

We do not now and do not currently intend to give or sell personal information about you to third parties.

Harpenden Computer Services Ltd’s website may contain links to other sites and whilst we make every effort to only link to sites that share our standards, we cannot be held responsible for the contents and privacy policies of such sites.

Security measures are in place to prevent the loss, misuse or alteration of the information received from our online visitors, and to make such information as secure as possible against unauthorised access and use.

We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose.

We use “cookie” technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible on-line experience. To do this we do keep track of the type of browser and operating system used by the visitor, and the domain name of the visitor’s Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site, keeping it fresh and interesting to the majority of our visitors; personally, identifiable information is not extracted in this process. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies it will have no impact upon your visiting experience on the Harpenden Computer Services Ltd website.

You agree by your initial use and continued use of This Site not to reproduce, re-transmit, disseminate, sell, distribute, publish, broadcast, circulate or commercially exploit the information available on this Site in any manner without our express written consent, nor to use any of the information available on this Site for any unlawful or illegal purposes. You agree that any access by you of the information available on this Site will occur manually by Internet browser request and not programmatically by computer macro or other automated means. The site may link to other sites that may be of interest to you but for which we have no responsibility or relationship.

Registered as a limited company in England and Wales under company number: 07942325. Registered Office: Southdown Industrial Estate, Unit 17, Centre House, Harpenden AL5 1PW

Home
About Us
Our Services
Contact
- Contact Us
- Where to Find Us